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Service Management Group

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1737 McGee St.
Kansas City, Missouri 64108
United States of America
Service Management Group

CX technology + insights under one roof

SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates over 200 million surveys annually, across 130 countries. 

What we believe

At SMG, we believe in getting to know your business and your customers. It's why we combine technology and insights that keep you more informed and advance your brand to the next level of customer and employee loyalty. We connect the links between employee engagement, customer satisfaction, and financial performance. In short, we built our company to deliver on the promise that increasing the number of loyal employees and customers is a proven way to drive sustainable, profitable sales growth.

What we do

SMG measures customer and employee experiences by collecting millions of surveys each year, adding behavioral data through our location-based mobile research technology. We then report and analyze the data to help our clients create better brand experiences and make better business decisions. Because better business decisions drive real change — in the customer experience, the employee experience, and the bottom line.


SMG’s three solutions offer a complete picture of customers + employees:

1.       omniCXTM

2.       Brand Research

3.       Employee Engagement

Visit our website: www.smg.com/
Service Management Group | 1737 McGee St. Kansas City, Missouri 64108 United States of America | 800x-764x-0439
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