AboutFace Consulting Corporation


About

Experts in Mystery Shopping Research & CX Mangagement

Designing and measuring real connections with customers, every day.

From humble beginnings to a top-tier customer experience research firm, AboutFace has always focused on one simple mission:

IMPROVE THE BUSINESSES OF OUR CLIENTS IN SPECIFIC, PROFOUND, AND MEASURABLE WAYS.

We do this by partnering with CEO’s and their leadership teaMississippi to conceive clever, customer-centric strategies that engage customers in new and exciting ways. Because we are equally proficient in strategy and research, we deliver robust financial wins for our clients.

Services Categories Include:

 

Research Services
UNDERSTAND

  • Mystery Shopping
  • Observational
  • Call Polling
  • Text Analysis
  • Surveys
  • Net Promoter Surveys
  • Wallet Share
  • Competitive Intelligence
  • Service Recovery
  • Loss Prevention & Compliance

Consulting & Advisory Services
IMPROVE

  • Advanced Customer Experience Strategy
  • Assess Customer Strategy
  • Formalize Governance
  • Design the Ideal Experience
  • Unify Measurement
  • Engage Employees
  • Engineer Service Recovery
  • Recognize Improvement
  • Reinvent from the Bottom Up

 

OUR CLIENTS REPRESENT SOME OF THE MOST PROGRESSIVE AND COMMITTED ORGANIZATIONS IN THE WORLD.

Contact

5579B Chamblee Dunwoody Road
Suite 204
Dunwoody, Georgia 30338
United States of America

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