BestMark Mystery Shopping


Providing over 30 years of innovative and reliable mystery shopping and customer experience solutions for industry-leading organizations. BestMark is the nation’s finest mystery shopping customer experience solutions leader for good reason. Lots of them, actually.

Outstanding companies recognize the link between creating memorable customer experiences and driving loyalty, advocacy, retention and future sales. No company can afford to have a gap between the promise of quality and its actual delivery. That's exactly why leading corporations, including Global and Fortune 500 companies, look to BestMark to enhance their customer experiences. And you should, too.

BestMark’s mission is not just to offer mystery shopping solutions and services for customer experience measurement, but also to help you infuse the actionable data we collect into your company culture.
We take a holistic approach to achieving customer value, delight and loyalty by offering our clients an array of surveying methodologies and feedback options designed to help you view your products, services and brands from a variety of perspectives.

Featured Solutions

Unmatched, proven solutions to target your specific business challenges and opportunities.


  • Mystery Shopping Solutions
  • Competitive Intelligence
  • Compliance Audits
  • Customer Intercept / Exit Surveys
  • Customer Research/ Web Surveys
  • Rewards & Incentive Mystery Shops
  • Internal Evaluations
  • Employee Engagement Surveys
  • Employee Training / Certification
  • Customer Experience Consulting
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Actionable Insight

The Difference

We want to work with the best, and so do our clients. We roll up our sleeves and implement solutions that translate into tangible, bottom-line impact.


  • Over 30 years as an industry leader.
  • Over 6 million+ experience interactions.
  • Fortune 50 and Global 500 clients.
  • Over 1,000 clients served.
  • Serving the US, Canada and Europe.
  • Experience in over 15 industries.
  • Database of 2 million+ research participants.
  • 500,000 certified mystery shoppers & auditors.
  • 100% completion rate..
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To maintain an edge in today's competitive environment, companies need
timely, ACTIONABLE intelligence.
  • Dashboards
  • Scorecards
  • Key Performance Indicators
  • Individual Experience Reports
  • Dynamic Query / Drill-Down Tools
  • Trending & Alert-Driven Reports
  • 24/7 On-Demand web access
Like BestMark on Facebook  Follow BestMark on Twitter  Check Out BestMark on LinkedIn


5500 Feltl Rd
Hopkins, Minnesota 55343
United States of America

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