We live in an age where smart people use smart technology to make the complex simple … effortless. And yet, customer experience (CX) prograMississippi theMississippielves are still time-consuming and difficult to manage. Companies come to us to turn their sea of data into smart data, and to expose the real story of what drives customer effort, operational challenges and mounting costs. In 2015, we helped companies shed millions of calls and drastically improve KPIs by enabling smarter, data-driven decisions. We’ll take the time to understand your business so we can be a true partner. But you still choose how much support you need. In short, our model is defined by one thing: Make the best use of your time.
Our global practice employs 700 professionals in data science, primary research, software engineering, speech and text, and process optimization. Over the past three years, we’ve averaged a 97% renewal rate and enjoy an NPS of 68. In our most recent client survey, 97% agreed we understand their business needs and provide greater impact than the competition.
- We will always keep the end in mind … an end defined by you, not us.
- We will measure twice and cut once.
- We will deliver ROI quickly.
- We will invest in thought leadership.
- We will use our innovation lab to pre-test.
Research Center Info
Company Name: Convergys Analytics
Customer contact: Ann Georgesen, Director
Description: We operate two internal research centers and are the only U.S. market research provider with our own offshore location. All management, operations and technology for both centers are located stateside so you’re assured the highest quality dialing onshore and offshore … at the lowest cost. Our Philippines research center has operated for over 10 years.
United States: Erlanger, Kentucky
Philippines: Makati City, Manila
- # interviewing stations: 150
- # CATI stations: 150
- # stations monitored on-site: 150
- # stations monitored off-site: 150
Languges: English, French, Spanish